Studio Guidelines

Welcome to Sweet Serenity Yoga and Fitness!

We’re excited to have you join our community. To ensure a smooth and enjoyable experience for everyone, please take a moment to review our guidelines:

Arrive Ahead of Time

  • Enjoy Free Parking: We provide ample free parking onsite.
  • Arrive Early: Please arrive 10 minutes before class to check in and get settled. This allows us to start on time and maintain a peaceful environment. No late entry will be permitted.
  • Quiet Entry and Exit: Enter and leave the studio quietly, and take a moment to sit in quiet meditation to prepare for class. Keep conversations at a low volume.
  • Silence Mobile Devices: Please silence your phones as a courtesy to others.
  • Pre-Registration Required: Please register for your class ahead of time. No walk-ins accepted.

First Time at Our Studio?

  • Sign In: All students must sign in at the front desk tablet. New students need to sign a waiver before their first class. Please arrive 15 minutes early to do so. Online waivers through Wellness Living or our free app are also accepted.
  • Get Comfortable: Take a look around and get familiar with your new yoga studio.
  • Inform Your Teacher: Let your teacher know if you have any injuries or if you’re new to yoga.
  • Age Requirement: Group public classes are for students aged 16 and over. Students aged 16-18 require signed parental consent.
  • Notify if Leaving Early: Please inform the instructor if you need to leave early. We want to ensure you are okay.

Happy Soles

  • Bare Feet: Leave your shoes on the rack provided at the entrance.
  • Keep It Clutter-Free: Use the cubbies for extra items and keep personal belongings out of the practice space.
  • Bring a Reusable Water Bottle: We provide fresh filtered water at the studio.

Be Courteous

  • Avoid Perfumes: Some people are allergic.
  • Be Neat, Quiet, and Mindful: Enter and leave the studio quietly and tidily.
  • Be Friendly: Sweet Serenity Yoga and Fitness is a community-centered space. Say hello to someone new!

Health and Safety

  • Health Concerns: If you have health concerns, see your doctor before practicing and bring a note to class. We do not and cannot offer medical advice.
  • Pregnant Students: A doctor’s note is required.
  • Look After Your Body: Ask for modifications and choose a class that suits your body and fitness level.
  • Sanitize and Replace Props: At the close of the class, please sanitize and replace all props and mats to their proper location. Mat cleaner is provided.
  • Attend in Good Health: If you’re feeling unwell or have anything contagious, please stay home and take care of your body.

Stay Safe

  • Listen to Your Body: Yoga should never be painful. If something doesn’t feel right, don’t do it. Ask your instructor for another option.
  • Rest When Needed: Feel free to rest whenever you need to. Sit back into Child’s pose or lay in Savasana.
  • Choose the Right Class: If you’re new to yoga, start with Gentle Hatha, Slow Flow, or Classic Barre. We also periodically offer Beginners sessions to provide the basics in a workshop setting – check our schedule for upcoming sessions.
  • Unsure Which Class to Take?: See our Class Descriptions for more information.
  • Terms and Conditions: For information on buying passes, pausing your pass, and returns/refunds, see our Terms/Conditions.

We look forward to practicing with you and supporting you on your wellness journey!

Cancellation Policy

We appreciate your commitment to our classes and want to make sure everyone has the best experience possible. Here are our guidelines to help maintain a smooth and enjoyable process:

Pre-Registration Required

  • No Walk-ins: Please pre-register for your classes to secure your spot.

Timeliness

  • Arrive on Time: To maintain a peaceful environment and out of respect for fellow students, we ask that you arrive on time. Unfortunately, we cannot allow late entry.

Late Cancellation & No-Show Policy

  • Late Cancellation: Please give at least 1 hour notice. A $5 late cancellation fee applies.
  • No Shows: $10 no-show fee will be charged.

Waitlist

  • Always Join the Waitlist: If a class is full, don’t worry! Put yourself on the waitlist. Our attendance list frequently changes, and there’s a good chance you’ll get into the class. You’ll move off the waitlist and into the class most of the time!

Thank you for your understanding and

Terms and Conditions

  • Payment for classes – Payment is always due prior to services rendered.
  • Why do memberships and passes have expiry dates? We do it for you! Purchasing a contract is making a commitment to yourself, your health, and your body. You are paying Sweet Serenity Yoga and Wellness for a service; incentive, encouragement, and accountability are part of that service. If you’re taking classes and want to see results, we think the expiration dates will guide you to the best results.
  • Refunds and transfers – All passes and purchases have an expiration date and are non-refundable. We will not give refunds for classes not taken or partially taken. Passes can only be used for regularly scheduled classes and exclude special workshops and registered series. If a credit card purchase is made erroneously and a refund is requested, please note that a fee equal to the interchange rate will be deducted from the refund. You may not allow another person to use your membership or its benefits; doing so may result in suspension and/or cancellation, with any outstanding balance due payable immediately.
  • Freezing and holding packages/series – We do not extend freezes for packages unless the circumstances are dire, as in extreme illness or injury on a case-by-case basis. Class packages may not be extended to accommodate business travel or vacation dates!
  • Workshops/Series/Programs payment – A deposit is required (if applicable to the program), and tuition payment is required in full on the first day of class unless there is a specific payment plan offered and selected at the time of purchase. If you select the payment plan option (if applicable to the workshop/series/program you are participating in), the deposit (if applicable) plus the first installment is due on the first day of class. No exceptions. Registration can be completed over the phone or online.
  • Ending a contract/Cancellations – Students can only cancel their autopay membership if they have completed their minimum contract commitment. We require 30 days written notice to cancel any autopay membership –  If the minimum commitment is not met, they can leave their contract early by paying for half of the remaining time left on their pass (minimum charge of one month).
  • Transfers: Time transferred to another student will be added to that student’s existing commitment (or new student) in order for the original pass-holder to leave their contract early. All future payments remaining on the contract will be transferred over and the responsibility of the transferee to pay the monthly cost. A $50 transfer fee will be charged to the original pass holder.
  • Why ‘no refund’ policy?
    That the number of classes run, teachers pay, advertising, rent, expenses etc, is based on the number of passes sold. That when a student agrees to pay with post-dated debit/credit card, we are actually offering a discount based on the commitment we are receiving. Our monthly payment plan (without added cost to the student) was meant to make it easier for a student to pay. *Though we acknowledge many businesses offer refunds, being an independent small community business, we don’t have the reserve or resources larger companies do. We have a no refund policy the same way small, independent stores have the same. Instead, we have offered our transfer and suspension policies to help address students’ concerns, which can then also allow Sweet Serenity Yoga and Wellness to stay sustainable.
    CPA Regulations: As of January 2019, Sweet Serenity Yoga and Wellness’ Cancellations, Transfer and Suspension policies are amended to follow the regulations set out by the Canadian Consumer Protection Act. For more information please visit CPA’s website.
  • Workshops/Series/Programs cancellation – If you cancel 7+ days prior to the program start date, you will be issued a refund minus a 10% administration fee. No refunds, transfers or credits for cancellations within 7 days of the scheduled start date. In addition, no refunds or credits for failure to attend or complete the session.
  • Workshops/Series/Programs schedule changes – Sweet Serenity Yoga and Wellness reserves the right to cancel or change the date of a class, workshop, or specialty class at any time. We will do our very best to notify all students by email, text, social postings, our website, and by verbal announcements as soon as possible.
  • Inclement weather cancellations – On some occasions, it may become necessary to close the studio due to inclement weather. Please check your email and/or Facebook and this website for weather cancellations.
  • You agree to abide by all Sweet Serenity Yoga and Wellness’ rules, regulations, and schedules. These may be amended from time to time, at Sweet Serenity Yoga and Wellness’ sole discretion.

Ending a Contract

Cancellations: We require 30 days written notice to cancel any autopay membership. Students can cancel their autopay membership if they have completed their minimum contract commitment. If the minimum commitment is not met, they can leave their contract early by paying for half of the remaining time left on their pass (minimum charge of one month).

Transfers: Time transferred to another student will be added to that student’s existing commitment (or new student) in order for the original pass-holder to leave their contract early. All future payments remaining on the contract will be transferred over and the responsibility of the transferee to pay the monthly cost. A $50 transfer fee will be charged to the original pass holder. *Please note no transfers, holds, or refunds on trial passes.

WHY NO REFUND POLICY?

The number of classes run, teachers pay, advertising, rent, expenses etc., is based on the number of passes sold. When a student agrees to pay with a post-dated debit/credit card, we are actually offering a discount based on the commitment we are receiving. Our monthly payment plan (without added cost to the student) was meant to make it easier for a student to pay.

*Though we acknowledge many businesses offer refunds, being an independent small community business hit hard by multiple COVID closures, we don’t have the reserve or resources larger companies do. We have a no refund policy the same way small, independent stores have the same. Instead, we have offered our transfer and suspension policies to help address students’ concerns, which can then also allow Sweet Serenity Yoga and Wellness to stay sustainable.

CPA Regulations: As of January 2019, Sweet Serenity Yoga and Wellness’ Cancellations, Transfer, and Suspension policies are amended to follow the regulations set out by the Canadian Consumer Protection Act. For more information please visit CPA’s website: http://www.bclaws.ca/civix/document/id/complete/statreg/04002_00

Read our Policy PDF